In the ever - demanding field of customer service and maintenance of parking and transportation systems, the need to provide a quick turnaround on serviceable and repair items is an ongoing and everlasting requirement. Our customers constantly demand pro - active maintenance while improving the quality of the systems we provide.
This demand has lead Energy International to commence the operation of a fully certified ESD (Electrical Static Discharge) laboratory designed to handle all types of maintenance support located in Dubai. The lab, which was opened in July 2011, is in an enclosed and protected area where everything from the furniture to the flooring has been specifically designed and installed to maintain a proper working and static free environment allowing EI to advance in all levels of repairs performed locally.
Since the opening of the T.R.M.T. (TEST / REPAIR / MAINTENANCE / TRAINING) laboratory, shown in the above pictures, EI has managed to almost eliminate the need to outsource any repairs on the products we provide and service. This has reduced turnaround times and improved customer satisfaction in all aspects of our business.
Up to almost 100% of all modules that were previously sent outside of the U.A.E. for repairs, prior to the commencement of the lab, are now currently being done in Dubai locally by EI. Complex mechanisms such as MEI bank note acceptors, smart card readers/encoders, ticket printers, and receipt printers all need routine maintenance and testing to ensure that they are in proper working condition while increasing their life span respectively. The lab can handle tasks as basic as proper cleaning components to as advanced as fully rebuilding entire parking and transportation modules as shown below.
Even tier 2 level suppliers may have recommendations or requirements for their systems that are provided by our tier one supplier that can also be handled within the confines of the lab. A perfect example of this situation would be MEI (Mars Electronic International) BNA5X series module installed in one of our ticket vending machines. According to MEI’s suggested rebuild schedule, a BNA should be rebuilt once every 18 months, but Dubai’s environment and usage statistics has shown that these BNA’s must be rebuilt once every 9 months. That’s 50% of the suggested tier 2 supplier maintenance schedule and having a fully operational laboratory to handle such tasks has proven to be very useful and beneficial to our customers.
With respect to training, Energy International applies the principle of “Train the Trainers” where special key individuals are sent across the world, from Europe to North America, for specialized training and are then categorized as EI’s official “in house” trainers. These trainers then have the responsibility to train all other personnel involved in the projects being supported. In addition, our hardware / software specialists have been fully trained in proper handling of ESD sensitive materials. With the aid of custom built testing systems, our specialists undergo a wide variety of troubleshooting and reprogramming techniques to rectify an issue. Special tools and precision instruments have also been integrated into the lab to ensure accuracy and total quality control on the parts we repair/rebuild. All inventory and repair components are maintained and tracked electronically to ensure availability when required. The data is then used to identify root causes of failure modes in order to implement preventative measures across all systems maintained as illustrated in figure 1.2 in order to optimize machine uptime and reduce downtime. Once a component has been diagnosed, repaired and tested, it is then re-tested and verified in our production representative
staging environment also located in the same facility. All components have to adhere to stringent testing protocols before they can be set out back into the field to ensure customer satisfaction. We have a commitment to the most advanced engineering services and equipment for our customers, meeting the latest industry standards. Our specialists will work with you to design and integrate the most optimal procedures of testing and troubleshooting techniques to fit your projects needs. All these measures and systems have been put in place in order to ensure our customers full satisfaction while maintaining their products to the highest standards.